Refund policy

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your physical item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at aly.star.2424@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please contact us at aly.star.2424@gmail.com with any questions about a return.

Digital Products

Due to the nature of digital products and instant-access downloads, digital products are generally not eligible for returns, exchanges, or refunds once they have been downloaded or accessed, except where required by applicable law.

If you experience a technical issue with a digital product, receive an incorrect file, or have trouble accessing your purchase, please contact us at aly.star.2424@gmail.com. We will be happy to help resolve the issue.

Damages and Issues

Please inspect your physical order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

If possible, please include your order number and photographs showing the damage or issue when contacting us.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, gift cards, and digital products that have already been downloaded or accessed, except where otherwise required by applicable law.

Please contact us if you have questions about whether your specific item is eligible for return.

Sale Items

Sale or clearance items are final sale and are not eligible for return or refund, except where required by applicable law or if the item arrives damaged, defective, or incorrect.

Exchanges

For eligible physical products, the fastest way to receive a different item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, where applicable, merchandise shipped into the European Union may be subject to a 14-day right of withdrawal under EU consumer law. Eligible physical items must be returned in accordance with applicable requirements.

Certain exceptions may apply, including to digital content where the consumer has expressly consented to immediate performance and acknowledged the loss of the right of withdrawal, as permitted by applicable law.

Refunds

We will notify you once we have received and inspected an eligible physical return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at aly.star.2424@gmail.com.